Service management and marketing customer management in service competition

Gronroos, Christian

Service management and marketing customer management in service competition - 3rd ed. - New Delhi Wiley India 2007 - x,483p.

9788126512874

658.8 / GR-S

O.P. Jindal Global University, Sonepat-Narela Road, Sonepat, Haryana (India) - 131001

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